If this doesn't resolve the issue, see Resolve connection errors to reset your host file.
Please connect to the Internet or adjust your clock and try again.”Įnsure that you’re connected to the Internet and your computer's date and time are correct. “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. “Please connect to the Internet and retry.”
Product activation is required to use this product.” See Troubleshoot when Creative Cloud apps ask for serial number. You don’t need a serial number for the Creative Cloud app. I thought I didn’t need a serial number for Creative Cloud.” “I’m trying to launch a Creative Cloud app, but keep getting prompted to enter a serial number. If you receive an error message, find your error and its recommended solution in this table. “I’m unable to sign in to Creative Cloud or launch a Creative Cloud app.”Įnsure that you’re connected to the Internet, and try again. Learn more about the " Activation limit reached" or " Sign-in failed" error. This serial number has already been activated on 2 computers.”
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